Refund policy

Returns/Refunds

At Boshi Botanicals, we prioritize your health and safety. This is why we thoroughly research the ingredients in the products we carry and only source from companies we trust. Due to the nature of our products, we do not accept returns once an item has left our store.  

Bulk Items: By offering products in bulk, our customers have the opportunity to try a small amount to see if it works for them. Bulk items are not returnable, refundable, nor exchangeable. 

Exceptions:

  • Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within seven days of receiving your order, and we will be happy to assist you with a replacement or refund.
  • Incorrect Items: If you received the wrong product, please contact our customer service team within seven days so we can resolve the issue.

How to Contact Us: If you have any other questions, please reach out to our customer service team at help@boshibotanicals.com

Thank you for understanding, and we appreciate your continued trust in our products.

Exchanges

No guarantee is made for an exchange. Management will determine if an exchange or store credit may be issued on a case-by-case basis. 

If you have any questions, contact help@boshibotanicals.com

Why We Do Not Accept Returns

Your health and safety are our top priorities. For hygienic reasons, we cannot accept returns or exchanges on items that have left our store. The products we carry are designed for personal use, and once they are opened or are no longer in our possession, they can no longer be guaranteed to meet the safety and quality standards we uphold.

Key Reasons:

  1. Hygiene and Safety Concerns: Health and beauty products, such as skincare, makeup, and personal care items, are often applied directly to the skin or face. Once opened, these products are exposed to potential contamination, which can pose health risks to future users.

  2. Quality Control: We carry many products that are natural, handmade, and that contain no preservatives. Once a product has left our store, we can no longer verify its condition or ensure its integrity, which is important for maintaining high-quality standards.

  3. Regulatory Compliance: Many health and beauty products are subject to strict regulatory standards to ensure they are safe for consumers. Accepting returns on products that have been opened or used may violate these regulations and compromise product safety.